Manage Articles and Insights are visible on the Support page with Sub-account access. Articles within the set Sub-account are visible and the article insights are displayed.
Note: This feature is only available to Canvas customers.
Open Support
In Global Navigation, click the Support link.
View Support Articles
View Support Articles assigned to the sub-account from the Articles tab.
Note: Only articles assigned to the selected sub-account will be displayed. For more information on switching between sub-accounts, visit How do I switch between sub-accounts in the Impact Dashboard?
Open Insights
To view Support Insights, click the Insights button.
View Insights
View Insights assigned to the sub-account articles.
Note: For more information on Support Article Insights, visit How do I view support insights for a sub-account?
