The Support Button Usage Report displays the number of times users have clicked the support button embedded into your learning application at any given time. You can use the Support Button Usage Report to view the number of users clicking the support button.
Where can I find the support button usage report?
In Global Navigation, click the Support link [1]. Then click the Insights button [2].
Scroll to view the Support Button Usage chart [3].
Scroll to view the Support Button Usage chart.
How can I filter the results of this report?
Filter displayed results using the Support Center filters. You can filter by Start date [1], End date [2], User Category [3], User Group [4], and Status [5].
Filters Explained
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Start/End Date |
Select any start and end date to see how frequently the support button was clicked during that date range. |
| User Category | Select any user category, like Students or Instructors, to view the number of support button clicks made only by users in that user category. |
| User Group | Select any specific user group, to only view the number of support button clicks made by users that have the selected role. |
How can I change the presentation of the support button usage report?
Changing the presentation settings of your support button usage report determines how the chart data is scaled and whether the adoption level for each monitor category is expressed in percentages or actual numbers.
Impact allows you to change how the support button click data is presented within the chart using the Trend [1] and Actual [2] drop-down menu options.
Presentation Options Explained
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Trend/Cumulative |
With Trend enabled, the chart shows separate adoption levels for each unit of time. When set to Cumulative, the chart presents the growth curve of usage from the first unit of time to the last unit of time. Each point in the graph shows the usage level from the start date of the chart until the date associated with that point. |
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Actual / Fixed / Scaled |
When Actual is enabled, the metric shown in the chart changes from a percentage of active users to an absolute number. This chart is based on the absolute number of users who have triggered one of the support buttons divided by the number of active users. The Fixed chart will present the adoption level as a percentage of unique active users with the Y-axis of the chart ranging from 0% to 100%. The Scaled chart shows the same metric as Fixed % but narrows the Y-axis of the chart in order to focus on the adoption levels shown. |
