With Impact you can create support articles and assign them to categories to structure your support center.
You can also associate and add a support article to a support center category.
Open Support
In Global Navigation, click the Support link.
Create New Article
To create a new article, click the Create drop-down menu [1]. Then click the New link [2].
Add to Support Center Category
In the Create Support Article page, click the Add to Support Center Category drop-down menu [1].
Click the Add to a category drop-down menu [2].
To add the article to a category, select the name(s) of the category [3]. You can select multiple categories.
Publish Support Article
To save the article, click the Save as Draft button [1].
To publish the article, click the Publish button [2].
