Add Article Content
To add a title, introductory paragraph, and content, start typing in the article content box [1]. In the sidebar, you can edit article settings [2].
With Impact, you can add rich content to your messages and support articles, such as images, videos, and documents.
Open Support
In Global Navigation, click the Support link.
Manage Articles
To add a new support article, click the Create drop-down menu [1] and click the New link [2].
Enable Rich Edit Mode
To add rich content, click the Rich Edit Mode On toggle button.
You can insert the following content types:
- Ordered list (numbers)
- Unordered list (bullet points)
- Table
- Image
- External Media (YouTube links or iframes)
- Documents (PDF, Word, Powerpoint)
- Links to other messages or support articles
- Personalization tokens
Assign to Users
Using the Add Assignment field to specify who sees the support article. For more information on this please read the What factors determine support article visibility?
A set of users must be selected in order to be published.
Publish Article
The Save as Draft button will create a draft of your support article so you can publish it later [1]. If you would like to make it visible, click the Publish button [2].
