How do I add rich content to a support article in the Impact Dashboard?
With Impact, you can add rich content to your messages and support articles, such as images, videos, and documents.
How do I add rich content to a support article in the Impact Dashboard?
How do I add rich content to a support article in the Impact Dashboard?
1. Open Support
In Global Navigation, click the Support link.
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2. Create New Support Article
In the Articles tab, to create a new article, click the Create drop-down button and click the New link.
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3. Add Article Content
To add a title, introductory paragraph, and content, start typing in the article content box. In the sidebar, you can edit article settings.
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4. Enable Rich Edit Mode
To add rich content, click the Rich Edit Mode On toggle button.
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5. Add Rich Content
You can insert the following content types:
Ordered list (numbers)
Unordered list (bullet points)
Table
Image
External Media (YouTube links or iframes)
Documents (PDF, Word, Powerpoint)
Links to other messages or support articles
Personalization tokens
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6. Publish Article
The Save as Draft button will create a draft of your support article so you can publish it later. If you would like to make it visible, click the Publish button.
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This guide covered how to add rich content to a support article in the Impact Dashboard.