Impact Guide
General Information
- What is Impact?
- What is an Impact instance?
- How do I submit a support ticket in the Impact Help Center?
- How do I request a new Impact instance?
- How do I add a new language in the Impact Dashboard?
- How do I request a new Impact feature?
- How do I see Impact's release information?
- How do the capabilities of Impact compare across different learning management systems?
Getting Started
- How do I install Impact?
- How do I install Impact in Instructure Canvas?
- How do I install Impact in Blackboard Learn Original?
- How do I install the Impact integration in the Blackboard Learn Ultra Experience?
- How do I migrate to SaaS and prevent an interruption in my Impact data?
- What is the current Blackboard Building Block for Impact?
- How do I access my Impact Dashboard?
- How do I switch between instances in the Impact dashboard?
- How do I reset my Impact dashboard password?
- How do I enable Impact in Canvas as a Dashboard LTI?
- Impact Glossary
Accessibility
Best Practices
Blackboard Learn Ultra Experience
- How do I create messages on the institution page in the Blackboard Learn Ultra Experience using Impact?
- How do Impact contexts work differently in the Blackboard Learn Ultra Experience?
- How do I use Impact to define LTI pages in the Blackboard Learn Ultra Experience?
- How do Impact messages work differently in the Blackboard Learn Ultra Experience?
- How is the Impact Support Center different in the Blackboard Learn Ultra Experience?
- How do I enable Institutional Hierarchy in Blackboard Learn Ultra?
Campaigns
- What are Impact Campaigns?
- What are Impact campaign templates?
- How do I use campaign templates in the Impact Dashboard?
- How do I use Blackboard Release campaign templates in the Impact Dashboard?
- How do I use Canvas Release campaign templates in the Impact Dashboard?
- How do I create a campaign from a template in the Impact Dashboard?
- How do I create a campaign from scratch in the Impact Dashboard?
- How do I start, schedule, or end a campaign in the Impact Dashboard?
- How do I add events to a campaign in the Impact Dashboard?
- How do I create a campaign from the Tool Adoption Report in the Impact Dashboard?
- How do I add a new content item to an existing Impact campaign from the Inline Editor?
- How do I add or remove content within a campaign in the Impact Dashboard?
- How do I add tool adoption statistics to a campaign in the Impact Dashboard?
- How do I edit the target audience of a campaign in the Impact Dashboard?
- How do I share a campaign with my team in the Impact Dashboard?
- How do I view campaign results in the Impact Dashboard?
- How do I delete a campaign and its content from my Impact Dashboard?
- How do I view and filter Campaign Content?
- How do I target users of a course, term or sub-account in a campaign?
- How do I create a Campaign in the Impact Global Navigation?
Canvas Studio
Contexts
- What is an Impact Context?
- How do I change the behavior of a context in the Impact Dashboard?
- How do I connect a monitor, article, message, or walkthrough to a context in the Impact Dashboard?
- How do I view all existing contexts in the Impact Dashboard?
- How do I view which monitors, articles, messages, categories, and walkthroughs are connected to a context in the Impact Dashboard?
- How do I view the trigger conditions of an existing context in the Impact Dashboard?
- How can I view the conditions of existing contexts in my Impact Dashboard?
- How can I use Out of the Box contexts in my Impact Dashboard?
- What is the relationship between Inline Templates and Contexts?
Course Reports LTI
LTI Integrations
Inline Editor
- What is the Impact Inline Editor?
- How do I activate the Impact Inline Editor?
- How do I activate the Impact Inline Editor within the Blackboard Learn Ultra Experience?
- How do I create a monitor with the Impact Inline Editor?
- How do I create a message with the Impact Inline Editor?
- How do I define a custom element with the Impact Inline Editor?
- How do I create a support article with the Impact Inline Editor?
- How do I change the placement of an existing message with the Impact Inline Editor?
- How do I reuse existing messages or articles in the Impact Inline Editor?
- How do I edit existing messages, support articles, or monitors in the Impact Inline Content Library?
- What is the Impact Inline Editor Content Library?
- How do I preview messages in my learning application using the Impact Inline Content Library?
- How do I define a page with the Impact Inline Editor?
- How do I add a nested message to a message with the Impact Inline Editor?
Insights and Reports
- How do I view the User Activity Report in the Impact Dashboard?
- How do I view the Tool Adoption Report in the Impact Dashboard?
- How do I target audiences from tool adoption data using the Tool Adoption Report in the Impact Dashboard?
- How do I view the Course Activity Report in the Impact Dashboard?
- How do I view tool usage from courses with the same instructor in Blackboard Learn in the Impact Dashboard?
- How do I create custom reports in the Impact Dashboard?
- How do I view Message Insights in the Impact Dashboard?
- How do I view insights for a specific message in the Impact Dashboard?
- How do I view Walkthroughs Insights in the Impact Dashboard?
- How do I view Mobile Data Insights?
- How do I set incrementing naming in Tool Adoption Reports?
LTI Usage Data
Messages
- What are Impact messages?
- What are the types of Impact messages?
- Which Impact message type should I use?
- How do I create a message from the Impact Dashboard?
- How do I add or edit message translations in the Impact Dashboard?
- How do I customize the design of my messages in the Impact Dashboard?
- How do I add metadata to a message in the Impact Dashboard?
- How do I show a hint message only on hover using the Impact Inline Editor?
- How do I reset message views?
- How do I change the element or page on which the message is displayed using the Impact Dashboard?
- How do I assign a message to specific groups of users in the Impact Dashboard?
- How do I change the orientation of hint messages in the Impact Dashboard?
- How do I change the size of my message in the Impact Dashboard?
- How do I schedule message visibility in the Impact Dashboard?
- What factors determine Impact message visibility?
- How do I view and filter messages in the Impact Dashboard?
- How do I link a message to another message in the Impact Dashboard?
- How do I personalize messages or support articles in the Impact Dashboard?
- How do I embed media or an iFrame into a message or support article in the Impact Dashboard?
- How do I edit multiple messages at the same time in the Impact Dashboard?
- How do I add a message to an existing campaign in the Impact Dashboard?
- How do I enable or disable feedback on a message in the Impact Dashboard?
- How do I change message types in the Impact Dashboard?
- How do I close an Impact message?
- What are nested messages?
- How do I add a nested message to a message in the Impact Dashboard?
- How do I create personalized links in messages from the Impact Dashboard?
- How do I target users of a course, term or sub-account in a message?
- How do I set message voting settings?
- How do I create a Message from the Impact Global Navigation?
Monitors
Permissions and Teams
- How do I invite new users to the Impact Dashboard?
- How do I edit a user in the Impact Dashboard?
- How do I resend an invitation to a user in the Impact Dashboard?
- How do I revoke a user's access in the Impact Dashboard?
- How do I create feature permission groups in the Impact Dashboard?
- How do I edit feature permission groups in the Impact Dashboard?
- How do I view the Feature Permission Groups assigned to a user?
- How do I disconnect an LMS User from an Impact user?
- How do I view the LMS User assigned to an Impact user?
Reporting Templates
Settings
- How do I check that my Impact service is running correctly?
- How do I check that my Impact data is being synced?
- How do I make sure that I am using the latest Blackboard building block for Impact?
- How do I show or hide content and reports related to a specific tool category in the Impact Dashboard?
- How do I add the Impact Support Center to the Canvas Help menu?
- How do I enable the Advanced Ally integration in Blackboard to access expanded Impact capabilities?
- How do I enable the Impact integration in Qwickly?
- How do I link my Impact account with a Two-Factor Authenticator?
- How do I view LTI launches using the LTI Tools feature in the Impact Dashboard?
- How do I view and manage LTI Tools?
- How do I create a new LTI Group?
- How do I enable preset voting options for messages and support articles in the Impact Dashboard?
- How do I set the timezone for the Impact Dashboard?
Sub-Accounts
- What are sub-accounts?
- How do I add a new user as an Admin in the Impact Dashboard?
- How do I give sub-account admins access to Impact Insights?
- How do I edit the permissions of an existing user in the Impact Dashboard?
- How do I switch between sub-accounts in the Impact Dashboard?
- How do I connect the Inline Editor to a sub-account?
- How do I create a message for a sub-account?
- How do I create a walkthrough for a sub-account?
- How do I create a support article for a sub-account?
- How are my messages visible to teacher and student user groups in sub-accounts?
- How are my walkthroughs visible to teacher and student user groups in sub-accounts?
- How do I view message insights for a sub-account?
- How do I view Walkthrough Insights for a sub-account?
- How do I know which sub-account a message belongs to?
- How do I know which sub-account a walkthrough belongs to?
- How do I know which sub-account a campaign is associated to?
- How do I know which sub-account a support article is associated to?
- What is visible with sub-account access to the support page?
- How do I view support insights for a sub-account?
- What is visible with sub-account access to the campaigns page?
- What Impact Insights are visible to each sub-account?
- How do I enable sub-account level access?
Support Articles
- How do I find my support articles in the Impact Dashboard?
- How do I add a support article to an existing campaign in the Impact Dashboard?
- How do I create support articles in the Impact Dashboard?
- How do I schedule support article visibility in the Impact Dashboard?
- How do I display a support article to specific groups of users in the Impact Dashboard?
- How do I embed a support article from an external web page in the Impact Dashboard?
- How do I embed an Impact support article from help.blackboard.com?
- How do I add a support article to a message in the Impact Dashboard?
- How do I add rich content to a support article in the Impact Dashboard?
- How do I add metadata to a support article in the Impact Dashboard?
- How do I link one support article to another support article in the Impact Dashboard?
- How do I unpublish a support article in the Impact Dashboard?
- What factors determine Impact support article visibility?
- How do I add or edit support article translations in the Impact Dashboard?
- How can I control visibility of Local Articles through the Impact Dashboard?
- How can I control visibility of Out of the Box Articles through the Impact Dashboard?
- How do I target users of a course, term or sub-account in a support article?
- How do I create a Support Article from the Impact Global Navigation?
Support Categories
- How do I create or edit a Support Center category in the Impact Dashboard?
- How do I add an article to a Support Center category in the Impact Dashboard?
- How do I associate an article to a Support Center category in the Impact Dashboard?
- How do I remove an article from a Support Center category in the Impact Dashboard?
- How do I filter Support Center articles and categories in the Impact Dashboard?
- How do I move an Impact Support Center article to another category?
- How do I reorder Support Center categories or articles in the Impact Dashboard?
- How do I move an existing Support Center category into a different category in the Impact Dashboard?
- How do I link an existing Support Center category to a different category in the Impact Dashboard?
- How do I create a new Support Center category structure in the Impact Dashboard?
- How can I control what categories of the Out of the Box Support Center my end user sees?
Support Center
- What is the Impact Support Center?
- How do I customize the design of the Impact Support Center?
- How do I manage Impact Support button visibility?
- How do I customize the email form in the Impact Support Center?
- How do I view Impact support button clicks?
- What Impact support insights are available?
- How do I view article performance in the Impact Dashboard?
- What can I expect when new Out of the Box Support Articles are added to the Support Center?
- How do I enable the Impact Support Center?
- How do I view Impact support escalation routes?
- What are the Support Center settings?
Support Request Routing and Availability
Tool Categories
User Groups
- What are the User Groups within Impact?
- What are the User Groups fields?
- How do I organize User Roles from the application in the Impact Dashboard?
- How do I view my defined target audience in the Impact Dashboard?
- How do I create Custom User Groups for Messages and Support Articles in the Impact Dashboard?
- How do I upload a Custom User Group list in Impact?
Walkthroughs
- What are Impact Walkthroughs?
- How do I create a Walkthrough in the Impact Dashboard?
- How do I edit a Walkthrough in the Impact Dashboard?
- How do I create a Walkthrough in the Impact Inline Editor?
- How do I create a Walkthrough in the Impact Inline Editor in Blackboard Learn Ultra?
- How do I edit a Walkthrough in the Impact Inline Editor?
- How do I view Walkthrough ratings in the Impact Dashboard?
- How are Out of the Box Walkthroughs delivered?
- How do I find which articles are included in an Out of the Box Walkthrough?
- What insights are offered around Walkthroughs within the Campaign template?
- How do I reset Walkthrough user visibility?
- How do I add a Walkthrough to an existing campaign in the Impact Dashboard?
- How do I target user of a course, term or sub-account in a walkthrough?
- How do I create a Walkthrough from the Impact Global Navigation?
