Impact enables you to add several different metadata points to your support articles to make them easier to find, sort, or filter. You can customize the following data points:
- Tags - consistent terms that can be used to find and group articles with filters
- Keywords - terms associated with your articles to make it easy to find your article via search.
How do I add metadata to a support article in the Impact Dashboard?
How do I add metadata to a support article in the Impact Dashboard?
1. Open Support
In Global Navigation, click the Support link.
2. Create New Support Article
To create a new support article, click the Create drop-down menu and select the type of article you would like to create.
3. Manage Existing Article
To add metadata to an existing support article, locate and click the support article name.
4. Edit Support Article
In the View Support Article page, click the Edit Article button.
5. Add Advanced Settings
In the sidebar, locate and click the Advanced Settings section.
To add searchable tags, click the Tags field, for Keywords, use the Keywords field.
6. Update Article
If you are editing a support article, click the Update button.
7. Save or Publish Support Article
If you are creating a new support article, the Save as Draft button will create a draft of your support article so you can publish it later. If you would like to make it visible, click the Publish button.
This guide covered how to add metadata to a support article in the Impact Dashboard.
