Message Insights reports on message performance and feedback in the dashboard in order to analyze the quality and impact of communication efforts. It enables you to analyze how users rate the Pop-up, Hint, and Systray messages you are adding to your learning application. When one of these message types has the Voting option enabled, the results are found here.
Notes:
- You can see the message Insight tab under Messages from the top navigation bar.
- You can view the Message Performance section as a table or as a chart.
Open Messages
In Global Navigation, click the Communication link [1]. Then click the Messages link [2].
Open Insights
Click the Insights link.
View Filters
To filter to a specific date range, click the Calendar icon to select the Start Date [1] and End Date [2].
To sort by a certain role category, click the User category drop-down menu [3].
To sort by a role, click the User group drop-down menu [4].
To sort by status, click the Status drop-down menu [5].
When you are ready to search, click the Apply Filter button [6].
Message Performance
For each message, the table displays the following data:
- Title [1]: name of the message.
- Views [2]: current view count of the message.
- (All) Users [3]: total number of users accessing messages.
- Clicks [4]: total number of clicks a message has.
- Comments [5]: total number of comments a message has.
- Upvotes [6]: total upvotes a message has.
- Downvotes [7]: total downvotes a message has.
- Rating [8]: shows the overall rating for a message.
View Message Ratings
You can view how many votes a message has [1], the percentage of votes are upvotes [2], and the percentage of votes are downvotes [3].
View Comments
For each message, the table displays the following data:
- Date [1]: displays when the feedback was given.
- Content [2]: displays the comment on their feedback.
- Vote [3]: displays if the user upvoted or downvoted a message.
- Author [4]: displays the user giving the feedback.
- Added for [5]: displays the message the feedback is for.
