Troubleshooting Walkthroughs

When using Walkthroughs, you might need to troubleshoot to find issues that arise as you implement your Walkthroughs to users.

00:00:This guide will walk you through the process of Best Practices: Troubleshooting Walkthroughs. 00:06:If you walk through steps are not showing up try the following. 00:09:Ensure that the checkbox to trigger proactively from the first walkthrough step is checked. 00:16:Reset User Visibility 00:19:Log in and out of your instance or clear your cache. 00:24:Ensure all steps have a connected context. 00:27:Add a test message to the template context where the step is not displaying. 00:32:If the message shows up this will eliminate the slight possibility that the context 00:36:template is broken 00:39:This guide covered the steps to troubleshooting walkthroughs.

Troubleshoot Your Walkthrough

If your Walkthrough steps are not showing up, try the following:

Triggers
  • Ensure that the checkbox to Trigger proactively from the first walkthrough step is checked.
  • Reset user visibility.
  • Log in and out of your instance.
  • Clear your cache.
Connected Context
  • Ensure all steps have a Connected Context.
  • Add a test message to the template/context where the step is not displaying. If the message shows up, this will eliminate the slight possibility that the context/template is broken.