With Impact, you can create support articles by embedding content from help.blackboard.com . This article will focus on how you can create a support article using an embedded help.blackboard.com web page.
This type of article creation can be an easy method of providing support for your users with content that is already published on help.blackboard.com (minimizing the amount of time of manual rewriting or copying the information).
Access Support
In Global Navigation, click the Support link.
Manage Articles
To add a new support article, click the Create drop-down menu [1]and click the Import from Blackboard option [2].
Create Support Article
In the title field [1], enter a title for the support article and add content in the Write an introductory paragraph field [2].
Import Blackboard article
In the Article Path field [1], add the website URL for the Blackboard article.
To select what parts of the external web page you want displayed in your support article use the Section ID drop-down menu [2]. If you prefer to have the whole web page displayed, keep the Section ID at None Selected.
Preview
The preview shows what information it is embedding.
Assign to Users
Using the Add Assignment field to specify who will see the support article. For more information on this please read the What factors determine support article visibility? article.
A set of users must be selected in order to be published.
Publish Article
The Save as Draft button will create a draft of your support article so you can publish it later [1]. If you would like to make it visible, click the Publish button [2].
