As a Mastery Connect administrator, you can update the customer support profile for your institution. The editable details in the customer support profile include district contacts, hardware specifications, school or district role assignments, and school or district settings.
Notes:
- School administrators can edit the customer support profile details for their school.
- District administrators can edit the customer support profile details for their district.
Open Admin Menu
In the Global Navigation menu, click the Admin drop-down menu [1]. Then, select the Manage option [2].
Open Customer Support Page
In the Manage list, click the Customer Support link.
Update Profile
In the Manage Support Profile page you can add, update, and edit your organization's support information.
You can enter your organization's technical contact information by typing in the text fields [1]. You can also enter and edit administrative contact information [2].
The Manage Support Profile page includes questions about your district hardware [3].
For questions with checkbox answers, click a checkbox to select an option [4].
For multiple-choice questions, click the drop-down menu to view your options. Select an option in the menu by clicking it. [5]
There are also two questions regarding Mastery Connect privileges and teacher email notifications [6].
Save Support Profile
When you are done making edits to your profile, click the Save Support Profile button.
