Community Help

MargaritaChavez · 2025-04-09

VPundir · 2025-04-08

Is Canvas Credentials free for organizations that already have institutional subscription to Canvas LMS? I checked https://community.canvaslms.com/t5/Canvas-Badges-Credentials/Comparing-Canvas-Badges-Basic-and-Canvas-Credentials/ta-p/600360 but came ...

AdrGau_Suffolk · 2025-04-03

I'm hoping someone can give some insight, we haven't yet contacted Credentials but will be soon.For our pilot using Credentials (badges and Pathways) we are installing at the course level. In the integration install, we then go into the Admin panel u...

AdrGau_Suffolk · 2025-03-17

hi all! The project I'm working with does not want to use the "certificate" feature of a badge. Meaning, they want to turn off the ability/function for a user to be able to download a certificate when they get awarded a badge.Is this possible? I don'...

ThomasFavero · 2025-02-28

I am a school counselor at the high school level and use Canvas regularly to check on my student's grades since many of our teachers use this platform for their classes and it doesn't always get transferred instantly to our main system. We as counse...

mcarruth · 2025-02-28

Does Canvas Credentials have an API that can be used to issue badges?We need to issue a badge based on outcomes from multiple courses, thus a script must be written to extract the outcome and determine if the badge should be awarded. I'm looking for ...

NikkiBraun · 2025-02-27

I have a certification program where each badge earned is set to expire after 2 years. If a learner wants to re-certify, they can pass the assessments again and claim those badges. What's happening is that Canvas Credentials won't re-issue a badge ev...

Aguilar97 · 2025-02-11

Does anyone knows how can I see my account email in the new portal? because it only shows it partially. The thing is this: my pc forgot my log in credentials and now Im wondering how am I gonna be able to log again and continue studying. Hope someone...

AdrGau_Suffolk · 2025-02-05

Hi all! We're trying to clear up confusion on how to use the Prerequisite Step feature in a Badging Pathway and how it should work and/or we want it to work.In the example below, there are 5 direct steps (one "thing" from Course A, B, C, D, E) and st...

SUEBARKMAN · 2025-01-27

GAA Test Examiner Certificate - how do I get one? All I can access is the transcript.

stotman · 2025-01-21

Hi everyone,I would love to provide a direct link to the leaderboard to my students. I understand that there is a way to get there by clicking the little arrow and choosing leaderboard. I've sent those instructions to my students but I would love to ...

LuisCeja · 2024-11-26

For one of our canvas courses we currently have students complete several CITI courses and upload proof as an assignment. Additionally we have a Canvas Credentials Pathway and badges for the course. One of those badges in the pathway is completed via...

LuisCeja · 2024-11-15

So I have made a canvas credentials badge for an ongoing course. Within that badge I have added a pathway with multiple steps that align to the course assignments. These pathway steps do not have their own badges though. When I have tried adding the ...

akhuebel · 2024-10-30

In the instructions for awarding a badge, you must enter an identifier, usually an email address. However, there is an option to add a URL. Would this be the recipient's own website address, for example, Linkedin URL? How would the recipient know...

AJ3012 · 2024-10-29

I've noticed that the notification mail includes two links to the badge that require a login, one behind the image and one behind the "Go to the Bagde" button. Both links point to /my-badges/badges/<BADGE_ID> page, which redirects to the login if the...

JustinMason · 2024-10-28

Hi! I am encountering buggy behavior in Pathway’s LTI integration feature and I’m wondering if other folks are impacted. The issue: when I click the “Add Integration” button on the pathway page (see screenshot below), the button does nothing—no chang...

whardaway · 2024-10-25

I have a colleague I am working with on a badging program and the screenshot below is what they see when they log into this URL from their Canvas Credentials account. While I do not have this issue. They have tried different browsers. I am at a loss....

davida16 · 2024-10-25

We seem to have accounts both on US servers and Europe ones. I'm not sure it matters which one of these we use from a practical perspective, but Europe is geographically closer, so ideally I would like to have all of the badges in one region. Is ther...

ClaudiaFerenc · 2024-10-23

I had a backpack of badges since last year but when I logged in, they were all gone and it shows 0 badges. Please bring my badges back.

chocochippie · 2024-10-21

I’m currently developing a Python project for a university that processes a PDF or CSV containing student IDs and their extended exam times. The goal is to automate the process of adding extra time to specific exams. During development, I realized I ...

MelissaDaigle-B · 2024-10-11

Hi, all. I've noticed that the Issuer-level Data Management export includes a "Revocation Reason" column; however, I've never been prompted to add a reason for revoking a badge. I'd love to know if this is forthcoming functionality, because YES, I wo...

ZahidK · 2024-10-07

Hi all, I wanted to ask what the criteria for getting a badge are, I recently finished the summer course taking two classes and passed both of them with A's. Does that entitle me to the Dean's List badge ( from what I've read, it does)? Is anyone hav...

cnnbetts · 2024-10-02

I have recently completed 2 required trainings and I have the certificates. It is not syncing with my Pathway, but other trainings from the same platform are syncing with other Pathways. How do I fix that?? Everything is synced and linked.

MusicSuzanne · 2024-09-28

Hi Everyone! I want to create leaderboards and badges for my students to use in Canvas. I am a teacher, and do not have on-campus Canvas support. My school just converted to Canvas during Summer 2024, so I doubt we are using the Legacy version. One...

AbdulTrainer · 2024-09-16

Hello there. We issue digital badges for course completion (Issuer - Halo Staffing). We have 73 active badges. ISSUE: It has come to my notice that Badgr does NOT SEND ANY EMAIL to the student saying they have earned a digital badge. The student ha...

JustineEvansUMT · 2024-09-09

My pathways' progress has been stuck on "Progress up to date as of 7/24/24, 7:37 PM. Your progress will be updated soon" since that date. I contacted the issuer and she mentioned that some students' progress was "stuck" and that they had to manually ...

HeatherLuna · 2024-09-06

Can the issuer contact be changed to a mailbox that isn't a personal mailbox? I think it's defaulting to my email because I am the Canvas contact here at my company for Instructure but I'd rather this go to a shared mailbox to remove a single point o...

HeatherLuna · 2024-09-06

Hi there, Has anyone been able to customize the design colors? The colors for our organization are a shade of red, black, and white and don't align with the color scheme we see in Credentials in this view where there's a grayish blue: Thank you!

HeatherLuna · 2024-09-06

Hi friends, Has anyone had success using a different font in Canvas Credentials? Our company has fonts that align with our brand and I'd love to figure out a way to implement a font vs. what Credentials offers out of the box. Thank you!

NELLENNEKOS · 2024-09-05

Hello, I just attended a live training at 5:30am to 6:30 am. However I checked my badge but i dont see it under BADGES. I wasn't able to do the survey at the end of the training because I had an emergency with my toddler. Could that be the reason why...

DoraJekkel · 2025-04-08

What if mapping out a learning journey felt seamless, accessible, and flexible? We’ve heard your feedback, and we’re making big changes to Canvas Credentials Pathways to help you build learning experiences that truly work for all users. This is just ...

DoraJekkel · 2025-04-01

We want to inform you about an upcoming scheduled maintenance that will enhance our system’s performance and security. While we aim to make this transition as seamless as possible, there may be a temporary disruption during the maintenance window.

ShelbySchaefer · 2025-03-25

Discover what’s top of mind for today’s career learning leaders—from skills-based frameworks to AI-powered efficiency—in our latest customer discovery session recap.

shirenv · 2025-03-24

Ideas, Customer Discovery Sessions, and Early Adopter groups are exciting, but our efforts go beyond that. Here’s how we’ve been further strengthening our partnership:

DoraJekkel · 2025-03-21

We heard you! Many of our customers expressed the need for a safe, dedicated space to explore new features, validate workflows, and ensure smooth adoption before updates go live. In response, we’ve launched Beta environments for Canvas Credentials—gi...

DoraJekkel · 2025-02-12

Canvas Credentials now integrates with Canvas's course export and import features—coming to production on February 17. Discover how this integration will transform the way you share and manage courses with embedded micro-credentials and pathways, all...

DoraJekkel · 2025-01-08

Imagine a learning catalog that doesn’t just list courses but paints a clear picture of achievement and growth. With badges and pathways integrated directly into Canvas Catalog, learners can now visualize their journey before they even enroll. It's n...

matekiss · 2024-12-09

Canvas Catalog meets Credentials! Starting Jan 6, showcase Badges & Pathways to elevate learner experience and drive institutional impact.

EleniBalaska_ · 2024-10-29

Tl;dr: We are thrilled to announce our latest LTI integration with Canvas Credentials (formerly known as Badgr) as part of our continued commitment to deeper cross-product integrations and more effective use of technology for teaching and learning!

DoraJekkel · 2024-10-18

Heads up! We’re performing a crucial AWS Aurora migration soon. Discover when this might affect your Canvas Credentials experience and what to expect.

DoraJekkel · 2024-10-11

The Canvas Credentials LTI 1.3 upgrade is here, and we’re ready to ensure a smooth transition for all users. Whether we’re handling the upgrade automatically or helping self-hosted Canvas accounts make the necessary adjustments, we’ve got you covered...

DoraJekkel · 2024-09-04

Heads up! We’re performing an essential AWS upgrade soon. Find out when this might affect your Canvas Credentials experience and what to expect.

DoraJekkel · 2024-08-26

We're updating Canvas Credentials with Talent Neuron's market-driven skills taxonomy as the new default, bringing real-time job market insights directly into the platform. Alongside this, our new flexible skills option lets you retain your existing t...

KevinMeredith · 2024-08-22

Canvas Credentials has a new default skills taxonomy provider in Talent Neuron. We are excited to provide more information about the value that this integration can bring to Canvas Credentials customers.

DoraJekkel · 2024-08-02

Exciting news! Starting August 5, Canvas Credentials Pathways will offer greater flexibility by allowing optional badge requirements at the step level. Discover how this update, inspired by your feedback, can enhance your pathway design.

shirenv · 2024-07-16

We just wrapped our 14th InstructureCon last week in Las Vegas! Our team gathered with nearly 3,000 customers and partners from across the globe for over 260 inspiring sessions. The temperature outside soared to over 115 degrees, but inside, the atmo...

DoraJekkel · 2024-07-01

Streamline your students' badge management experience with our newly reintroduced Backpack feature in the LTI 1.3 integration. Learn how this update can enhance engagement and contribute to your institution's credentialing success.

DoraJekkel · 2024-06-03

Exciting news! Canvas Credentials is on the verge of unveiling the latest innovation in digital credentialing: Open Badges 3.0 compliant micro-credentials. But what exactly does this mean for you? Dive into our upcoming blog post to discover the tran...

DoraJekkel · 2024-05-28

Ready to revolutionise your badge management process? Discover how our latest feature enhancement in Canvas Credentials allows you to effortlessly bulk award multiple badges to diverse recipients with just a CSV upload. Say hello to streamlined effic...

DoraJekkel · 2024-05-23

Say goodbye to waiting! Our latest update to the Canvas and Canvas Credentials sync process now enables near real-time badge awarding and enrollments. Dive in to discover how this game-changing improvement will enhance your credentialing experience.

DoraJekkel · 2024-04-12

Discover the latest on our phased sunset of legacy interface of Canvas Credentials LTI 1.1. Learn how to transition smoothly to the upgraded version for optimized performance. Plus, find out about automatic upgrades and the opportunity for active use...

DoraJekkel · 2024-03-20

Get ready to simplify your issuer operations with our latest update! Learn how our Enhanced Staff Management APIs streamline staff management tasks within Canvas Credentials. Explore the new endpoints and discover how they can make your workflow more...

DoraJekkel · 2024-03-18

Get ready for a game-changing addition to Canvas Credentials LTI 1.3! Our upcoming Evidence Submission feature ensures transparency and authenticity in badge awarding, empowering educators and inspiring learners. Stay tuned for March 18th as we unvei...

DoraJekkel · 2024-03-12

Discover the latest game-changing update in Canvas Credentials! Our Notification Enhancements are here to revolutionize your notification experience. Gain full control over your notification settings, choose between email or in-app notifications, set...

DoraJekkel · 2024-03-06

Exciting news awaits! Discover the latest upgrades coming to Canvas Credentials that promise to revolutionize your notification experience. Stay tuned to explore streamlined settings, timely updates, enhanced customization, and more, ensuring an even...

DoraJekkel · 2024-03-04

Embark on a seamless transition as we bid farewell to the legacy Canvas Credentials LTI, making room for a more enhanced and cohesive user experience. Discover the strategic decisions driving this change and how it propels us toward an optimized cred...

DoraJekkel · 2024-02-29

Explore how Canvas Credentials is revolutionizing educational technology with the integration of Instructure’s new global navigation wrapper, creating a seamless and cohesive experience for educators and learners alike. Join us as we embark on a jour...

DoraJekkel · 2024-01-25

Dive into enhanced badge management with the new "Export Organization Badge List" feature in Canvas Credentials. This community-driven functionality, shaped by your requests, empowers administrators to effortlessly access and export crucial details a...

DoraJekkel · 2024-01-23

Discover Canvas Credentials' newest upgrade – the anticipated 'Delete Option' for badge classes. Regain command of your credentialing system with this user-friendly feature, enabling the effortless removal of unwanted badge classes and a streamlined ...

KenzHughes · 2024-01-08

Beginning today, Community members will only be able to comment on Product Blogs published in the last six months.

Canvas Badges/Credentials Release Notes (2025-04-07)

Release notes outline upcoming customer-impacting changes that are expected to display in beta and/or production environments. Please note that features considered for future development are not included in the notes. Unless otherwise stated, all fea...

Published: 02-27-2025

Release notes outline upcoming customer-impacting changes that are expected to display in beta and/or production environments. Please note that features considered for future development are not included in the notes. Unless otherwise stated, all fea...

Published: 02-13-2025

In this Canvas Badges/Credentials release (17 February), issuers can bulk revoke badges and opt out of badge rewards when emails are updated. Additionally, Canvas Credentials is fully integrated with Canvas's course export and import functionality. ...

Published: 11-21-2024

In this Canvas Badges/Credentials release (25 November), users can toggle their password visibility on or off when logging in or creating an account. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general ques...

Published: 08-26-2024

In this Canvas Badges/Credentials release (26 August), Canvas Credentials is integrating Talent Neuron as the default taxonomy, enriching our product and incorporating market labor data. Subscribe to the Canvas Badges/Credentials release notes to be...

Published: 08-01-2024

In this Canvas Badges/Credentials release (5 August), the requirement to set a badge in a Pathway step is removed. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see ...

Published: 06-27-2024

In this Canvas Badges/Credentials release (1 July), users can access badges from the Backpack link in the Global Navigation, Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this rel...

Published: 06-06-2024

In this Canvas Badges/Credentials release (10 June), an Allow instructors to make pathway subscriptions option is available. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this rel...

Published: 05-23-2024

In this Canvas Badges/Credentials release (28 May), admin and issuers can bulk award badges for multiple badges and various users using a single CSV file. Additionally, learners receive notifications for changes related to evidence submissions. Subs...

Published: 04-18-2024

In this Canvas Badges/Credentials release (23 April), an Issuers tab is added to the Credentials LTI Setup for issuer roles. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this rel...

Published: 03-21-2024

In this Canvas Badges/Credentials release (25 March), users can submit badge evidence, and administrators have the option to allow issuers to manage the visibility of the Learner Record menu. Additionally, the list of all badges in an organization is...

Published: 03-11-2024

In this Canvas Badges/Credentials release (11 March), notification enhancements are available. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Release N...

Published: 02-26-2024

In this Canvas Badges/Credentials release (28 February), the user interface has various design updates. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas ...

Published: 02-19-2024

In this Canvas Badges/Credentials release (19 February), admins and issuers can customize group end dates. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canv...

Published: 01-29-2024

In this Canvas Badges/Credentials release an Issuers tab is added to the Credentials LTI Setup. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Release ...

Published: 01-22-2024

In this Canvas Badges/Credentials release (22 January), issuers and administrators can delete badges. Additionally, admins can export a detailed badge list and the Who is Awarding Badges report CSV is redesigned. Subscribe to the Canvas Badges/Cred...

Published: 01-08-2024

In this Canvas Badges/Credentials release (8 January), the Singapore region is supported. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Release Notes ...

Published: 12-11-2023

In this Canvas Badges/Credentials release (11 December), issuers and admin can archive badges. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Release ...

Published: 12-04-2023

In this Canvas Badges/Credentials release (4 December), Blueprint integrations and Course Copy are supported. Additionally, course roster updates sync to groups automatically. Subscribe to the Canvas Badges/Credentials release notes to be notified ...

Published: 11-13-2023

In this Canvas Badges/Credentials release (13 November), Group end dates are extended and phase 1 of a sync refactor is implemented. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to...

Published: 10-30-2023

In this Canvas Badges/Credentials release (30 October), a custom date range filter is available when filtering analytics. Additionally, a date restriction update is available when managing badges. Subscribe to the Canvas Badges/Credentials release...

Published: 09-25-2023

In this Canvas Badges/Credentials release (25 September), Analytics has enhancements at the Organization level, Issuer level and Badge level. Additionally, label text is updated on the subscription page. Subscribe to the Canvas Badges/Credentials r...

Published: 08-28-2023

In this Canvas Badges/Credentials release (28 August), by default, newly created custom certificates are disabled. Additionally, admins and Issuers can set a date to award badges upon completion of a course. Subscribe to the Canvas Badges/Credentia...

Published: 07-26-2023

In this Canvas Badges/Credentials release (26 July), admin and instructors can switch between automatic and manual awarding options when editing badges. Additionally Screen Reader users receive alerts when the live search fields update and can naviga...

Published: 07-03-2023

In this Canvas Badges/Credentials release (3 July), the issuing organization can be changed to a LinkedIn company URL and custom badge property items can be rearranged by dragging and dropping items into the desired placement. Additionally, multiple ...

Published: 05-26-2023

In this Canvas Badges/Credentials release (26 May), a multi-select input type is available for Custom Badge Properties. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release...

Published: 03-27-2023

In this Canvas Badges/Credentials release (13 March), in Account Settings, individual users can merge multiple existing accounts together on the same server. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For gen...

Published: 03-01-2023

In this Canvas Badges/Credentials release (17 February), users can delete their individual account. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Rel...

Published: 01-05-2023

In this Canvas Badges/Credentials release (5 January), Canvas Badges and Canvas Credentials have been rebranded. Additionally, the LTI 1.3 navigation label has been updated to reflect rebranding in Canvas and Blackboard. All Resources Subscribe to...

Published: 07-12-2022

Canvas Badges/Credentials releases take place as determined by the product team and deploy new code to the production environment. Canvas Badges/Credentials Release Notes (2024-03-25) New Features LTI 1.3: Evidence SubmissionsGroups: Group-Level Lea...

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