Important Notice: Scheduled Maintenance for Canvas Credentials

DoraJekkel
Instructure
Instructure
yesterday
0
84

Dear Canvas Credentials Community,

We want to inform you about an upcoming scheduled maintenance that will enhance our system’s performance and security. While we aim to make this transition as seamless as possible, there may be a temporary disruption during the maintenance window.

When and What to Expect: 

The maintenance will take place during nighttime hours to minimize any inconvenience. You may experience up to 60 minutes of service interruption during this time.

  • SG Environment: April 7, 2025, at 10:00 PM SGT
  • EU Environment: April 7, 2025, at 10:00 PM CET
  • CA Environment: April 7, 2025, at 5:00 AM EDT / 2:00 AM PDT
  • AU Environment: April 8, 2025, at 04:00 AM AEST / 10:00 PM AWST
  • US Environment: April 8, 2025, at 5:00 AM EDT / 2:00 AM PDT

Affected Services:

  • Registration: Username/password creation and social account linking will be temporarily unavailable.
  • Login: Login via username/password, Single Sign-On (SSO), and social logins will be temporarily unavailable.
  • Social Account Linking: Temporarily disrupted.
  • Access/Request Tokens: Generation of access tokens and request tokens will be unavailable.
  • User Merge and Deletion: These actions may encounter issues during the maintenance window.

Unaffected Services:

  • Badge Awarding and Syncing: Fully operational.
  • User Sessions: Logged-in users will experience no interruptions.
  • APIs: v2 APIs will remain available.
  • Issuer/Badge Creation and Modification: Not affected.
  • LTI Version: Continues to function as expected.

We Appreciate Your Patience 

We understand that any service disruption can be inconvenient and appreciate your patience as we complete this necessary maintenance. If you have any questions or need assistance, please reach out to our support team.

Best,
The Canvas Credentials Team