When you are logged in to Mastery Connect, you can request customer support assistance in the Instructure support portal.
If you are a Canvas Field Admin, you must log in to the Canvas Field Admin console to submit your Mastery Connect support ticket.
Open Support Request
Click the Help icon [1]. Then, click the Submit a support request button [2].
View User Menu
To view the User menu, click the User drop-down menu [1].
From the User menu, you can:
- Return to the home page [2]
- View your profile [3]
- Manage settings [4]
- View your account [5]
- Create a new support case [6]
- Logout of the console [7]
View Profile
In your profile page, you can view current profile information, including your name, email, title, department, and contact information.
View Settings
In the Settings page, you can manage your password, language, timezone, locale and profile visibility.
To change your password, click the Change Password link [1].
To change your language, click the Language drop-down menu [2]. To change your timezone, click the Timezone drop-down menu [3]. To change your locale, click the Locale field [4].
In the Profile Visibility section, you can manage who is able to see the information on your profile page [5]. To customize visibility, click the drop-down menu that corresponds to the type of profile information you want to manage. Then, select to make the information public, restricted to users who are logged in, or limited to members who created an account.
To save your changes, click the Save button [6].
Note: If a drop-down menu only includes options for Members or Public settings, the Restricted option is not available for that information type.
View Account
In the Account page, you can view the name of the account where you are logged in, the name of the Parent Account to which the account belongs, and information about any existing Field Admins for the account.
