Happy Holidays!  I still do not have admin access to the 17 schools I support.  When logging onto Mastery Connect through Canvas, it is still a teacher account. See image above.   I have included a list of schools I support once again for your assist...

The current size is too small for students to see more than a couple sentences and is hard for them to see what they are writing.

Some of my students can´t get into mastery connect through Google or Clever.  It says the log in is incorrect.  Is there a different way to log in with a user name and password if this happens?

On a benchmark assessment, how can you create a cluster question where one prompt is used on multiple questions?For example:Use the table in question 1-4Wheel Diameter in Millimeters, mm Total Distance, in miles Time, in Minutes, Day 1 Time, in Minut...

Is there an issue being worked for creating items and adding passages to items? I click to add, but the circle just keeps spinning in the area where the answers/items should be.

I have teachers uploading assessments to trackers, but they are not showing up on the main tracker screen. Instead, you have to click on individual standards to see the assessments. Why would this occur? I added an assessment to the tracker and see i...

How do you edit tests that have been posted under the assessments?  The kindergarten test Camping has an incorrect answer on 10014000081010.  How do you change it to sticks instead of tent? 

Are there specific settings that teachers should have set within their trackers to view other teachers in their grade level and content?  For example, I have three 6th grade science teachers who all gave the same assessment.  When they go in to view ...

Reaching out to see if anyone has had this issue before and if they have found the cause and solution. Student's score populates as "0" as soon as he signs on to the test. After resetting, it will randomly populate as though he has finished when he i...

I have a teacher who keeps getting an message when she tries to add her assessment in Canvas from Mastery Connect. I have attached a screenshot of the message. She thought it was a Canvas issue, but when I called Canvas support they confirmed it is a...

Is a teacher able to merge two trackers for one subject? If a tracker that is not linked to a math curriculum map is deleted will the data be deleted from the tracker that is linked to that same math curriculum map?

I have a student who took an assessment with a different teacher (not the teacher of record), using a different code.  How can the teacher of record find his score?

I have created my assessment and added it to my tracker, however when the students login using the test id code they receive an error message that says "you do not have access to this assessment" why can't they access my assessment?

Is it possible to add interactive questions from the bank to a test that's in a document format?

Does the Benchmark Assessment(MVPA) have a rationale key that explains why the wrong answers are Wong and why the right answers are right?

Is there a way to search for items associated with a particular passage in the item banks? When I try to sort by Passage Title A-Z, it does not work. It sorts by the item name instead. It is taking forever to build an assessment. 

Is there a way to view the answers to an assessment you create, that is all in one place WITHOUT going to each individual question and scrolling down and BEFORE you add it to a tracker/administer it? I am looking for a more convenient way to get an a...

How do I unarchive a student from a tracker? 

I am an instructional coach in the school building.  I am also the temporary teacher for a teacher who left.  How can i set up a tracker so the students can continue testing on MC?  

Does the text-to-speech work on the Writing portion of the ELA test?

Is there a way to look at the pass percentage rate for each class instead of the average percentage? Students that showed mastery or proficiency overall?

How do I turn off the BLIP sound when a student submits an assignment?

Good morning! Our MasteryConnect Benchmarks are set to 80% for Mastery but our formative assessments have a different setting. When I calculate by 8 items in G.1 a mastery percent of 75% versus what the overview of the standards as a grade level show...

Can I delete an assesment, as a distict admin, that I already distributed but has not been taken yet? I deleted the assesment but it still shows as distributed.

How do I attach the calculator tool to specific questions in an assessment in Mastery Connect?  I do NOT want the calculator tool to be available for the entire assessment.  I saw that this question has been asked before, specifically related to Virg...

How can students see what they missed?  Once they submit a test, that's it.  I'd like for them to be able to do test corrections.  I have the "hide student answers" unchecked in the privacy.

How do I get a mastery connect account with my district?

Hello. I have two teachers that are no longer in my district and their students data is showing up in the reports as not taking the assessment.  Why am I still seeing their classes?