Images Broken When Converting New Quizzes to Mastery Connect

[MarshaBuck]

When our teachers convert a New Quiz to a Mastery Connect, some of the images do not come through.  A "broken" image icon appears instead.  All of the images are .png images and were all uploaded in the same way. 

Example:  One of our teachers attempted to convert three New Quizzes to Mastery Connect.  Two of the quizzes converted just fine and the images came through.  The third quiz did not have any images. 

We are frustrated because the Item Bank in New Quizzes does not work for our district (no images appear for students).  We thought this might be a work-around for us, but we're still having issues with the images.  

[PatriciaSH]

Hi Marsha,

Thank you for your question.

Usually, the broken link image, indicates that the picture is not (~no longer) where the system expected it to be, therefore the Item has no reference as to what image should be shown.
Are the images still in the same location as when these Items were created and/or any other images - that do display? Do you have access to where Images for Questions are being stored?

Further Support on this, or any other matter Mastery Connect, is available by clicking on the Question Mark to the left of your name > then Submit a support request.

Thank You
MC Support