Printable Item Bank Questions WILL NOT PRINT

[KayleenLong]

Our ELA teachers are having trouble printing item bank questions that have passages. I am unsure of how to fix it. When we try to print, it says the text in the image below. Please advise any help. 

[LeahTomlinson]

We are in Sumner County and having the same issue.  

[ATRULL]

Same thing in Perry County. I had zero issues last week printing tests. 

[MonicaHarris]

Kosciusko Junior High is also having this issue with ELA printable items/ multiple choice assessments.  The issue looks identical to the picture posted in the original post. 

[RaimeReed]

I'm having this same issue

[JonnaLabastida]

South Panola ELA is having this issue.