I have worked on creating assessments multiple times this school year.  Three or four different times it has glitched, during different assessments that I've been creating and I have to close out and reopen mastery connect.  When I do this, it says t...

  Under "class", you can only choose 1 area such as life science, nature of science, 8th grade science, etc. I want to make an assessment that has multiple standards. If one "class" is chosen, then only those questions will be available in the test b...

I created an assessment, but the answer key boxes are empty! Please advise on how to fix that and to make sure that I do it correctly next time. 

Since the update, I am no longer able to clone an item and change the standard to the Oklahoma standard that I am needing. I am also no longer able to download a new document when trying to make a new assessment. 

LAST SCHOOL YEAR AND BEFORE, I WAS ABLE TO UPLOAD ASSESSMENTS ONTO MASTERY CONNECT. I JUST TRIED TO UPLOAD AN ASSESSMENT AND THE PROCESS FOR DOING SO IS COMPLETELY DIFFERENT! THIS IS OF THE UTMOST ANNOYANCE. THIS NEW WAY OF UPLOADING MAKES NO SENSE A...

I'm trying to create an assessment and when I go and try to edit it, I keep getting an "Oops, something went wrong message". I've refreshed the page numerous times and yet I keep getting this message. Please advise.

How do I add questions to my district test bank? When I add a question it only allows me to add to my personal test bank. Last year i was able to add it to the district bank so other teachers from my school and district could access the questions.

When I use grade cam to grade work it is assigning the grades to the wrong assessment from the same standard. How do I set it so that grade cam is grading the right assessment, especially if the assessment is only one standard, not multiple? 

I used the grading cam and all of my scores, except one, are zeros. It looks like the standards are being "graded" instead.

How can I assign an assessment on mastery connect?

One of the tests is reading in Spanish. It is supposed to read it in English. I do not have any settings I see to choose the language of the read aloud. The questions are math questions in English. Please help. 

Our classes are syncing with Classlink. Teachers are having trouble telling which class is which becasue of the way they are named in our SIS. Can teachers change their class names?

Why can we not create assessments from the Mastery Item Bank?  Took me 15 min to find how to find the items; however, there is no button to save to assessment?  Also, can we no longer see reports from mult-standard test?  I miss the old platform!!

Teacher created math assessment has two questions identified as (Needs Grading), but Mastery Connect does not allow the teacher to do anything to the student response. Are we missing a step?

Usually my multi-standard test will show the final grades in the tracker. Why would it not do that this time?

I have cloned another teacher's assessment, but when I go to edit it, it says "Not Authorized."  Any clue how I can fix this? The assessment was created by another teacher at my school. 

I am trying to create an assessment in Mastery Connect by uploading a Google document.  I keep getting the spinning wheel and, while it shows the document is there, there is no content.  What is going on?

I am unable to click on Create a New Tracker in my science tile. I have all the assessments in my homeroom tile, I didn't want it there. I meant to put it in my science. However, now I can't add it.

I have to make trackers, but my classes are not listed for me to create them. Who am I suppose to contact to have my classes put in mastery connect?

I have created an assessment with a ¨Multi-Select¨ question that has 2 answer choices.  When students enter the correct choices, it is scored as wrong & then says ¨false.¨ How can I fix this?

My student inputs the test ID and the screen goes from a grayscale to a white page like it is loading but the three squares, which show it's loading, does not appear. Then the screen is white. Nothing loads.  I've tried logging in through ClassLink t...

I have a student in the 5th grade who is not showing up in the masteryconnect roster. This student shows up in Clever.This student has had an account for 5 years.I need a way to access support and not broadcast private student data on a public forum....

I searched through the guides for Mastery Connect and I can find guides for the mobile app for parents and students, however I cannot find a guide for students for the web portal. This would be extremely beneficial for helping our teachers demonstrat...

Our teachers have tried out the student portal to allow students to see their results in various assessments. The portal is clunky, in that it requires students to look in two different tabs: one for the test questions and another for their answers. ...

I have linked a tracker to my course and a few students are not showing up on the tracker, but they are showing up in the course. I have tried to link a new tracker, but it still will not show some students on the tracker.Is there a way to manually a...

Can I retrieve an accidentally deleted assessment in Mastery Connect?

Hello, New to MasteryConnect and have tried looking for this answer.  We have teachers who want to use a Mastery  Connect assessment but not link it to the tracker.  We use Canvas as our LMS so we want to give it to the students through Canvas but no...

Our ELA teachers are having trouble printing item bank questions that have passages. I am unsure of how to fix it. When we try to print, it says the text in the image below. Please advise any help.