Tech Support

[ValerieEck]

I just got a new MacBook Air (2017 - Upgraded from a 2012.) Every website I go to works like a charm, except canvas. I can log in with no problems or delays, but when it gets to the dashboard, there are only boxes and "loading" symbols where my Classes should be, and they never load. iI've waited up to 20 minutes with no progress. 

Bottom line, I currently cannot use canvas on my new computer, and I have no idea why. 

Please send help! 

-V 

[Chris_Hofer · Accepted solution]

Hello there, @ValerieEck ...

Sorry to read that you are experiencing issues when navigating around Canvas.  There are some things that you can try:

• Make sure that your web browser is up-to-date.  In general, both Google Chrome and Mozilla Firefox are good browsers to use when navigating around the Canvas environment.  Also, be sure to check out What are the browser and computer requirements for Instructure products?
• Clear your browser's history/cache files.  Once you do that, shut down your browser and then re-start it.  Log back in to Canvas to see if anything has changed.
  • How do I clear my browser cache on a Mac?
  • How do I clear my browser cache on a PC?
• Reach out to staff at California State University, Stanislaus that can help you with Canvas.  This might be people in your Online Learning / eLearning / Distance Learning department.  I found this page on their website that might be of help: Office of Academic Technology-NEW | California State University Stanislaus (csustan.edu).
• Connect with the Canvas Help Desk staff.  They might have some additional suggestions for you.  How do I get help with Canvas as a student?

Hopefully these suggestions will be of some help to you.  Sing out if you have any other questions...thanks!

[chriscas]

Hi @ValerieEck,

I wanted to chime in with some unfortunate news.  Even though your macbook is new to you, it is likely around 5 years old at this point, and according to news articles, it's not going to be compatible with the next version of MacOS, coming out in a few weeks.  Especially on apple products, Canvas usually only works with the latest 2 browser and operating system versions.  You should definitely upgrade to the latest operating system version you can right now, but know that in a year or two, you might run into this same issue again no matter what browser you use.

-Chris

[HirotoShibuya]

I have to take a test through Honorlock for my TGM210 class.
When I used my driver's card (Japan) and student card (Hiroshima university) to identify myself on the Honorlock, it showed invalid.

[Chris_Hofer]

Good morning, @HirotoShibuya ...

I think you will need to contact your instructor at Arizona State University to help you with your question about Honorlock.  Community members here wouldn't have access to your Canvas environment, your course, or any information about Honorlock.  You can contact your instructor by following the steps in this Guide:

How do I get help with Canvas as a student?

Let Community member know if you have any other questions about this...thanks!