It’s been a while since we’ve heard from you. We hope you are doing well and that you’ve found an answer to your question! If not, I believe contacting whatever Canvas support options you may have available will be the best solution, since community members cannot access your specific canvas account or environment to see what might be happening.
The Community Team acknowledges that this thread does not have a proper answer. However, we are marking this post as a temporary solution to help Community Members find and respond to the newest and most active threads.
At any time, any Community member can click the “Not the Solution” option and then respond in-thread with your follow-up questions. It’s important to include @CommunityForums in that reply so we can restore the entire topic to our list of unanswered questions we check routinely.
