@stimme I am trying to understand what you are saying, but for some reason it's going over my head. As a visual learner, I guess I need to see exactly what you are talking about. 🙂
Our cross listings are not done via SIS import; rather I gave my teachers the permissions necessary (maybe it was editing sections - does that sound right?) that they needed to have in order to cross list their sections. Many teachers teach parallel course sections (English 10-01, 10-02, 10-03, 10-04) and many do not (English 10-05, English 12-01, English 11-03). Also, I am sure that those teachers who are not tech savvy probably didn't even have any remote interest in doing something "extra" - even though it's something that will save them time in the long run.
I know of 3 teachers offhand who decided to cross list their sections - at least this is what I believe to be the case - after a number of lines of my data from my CSV were rejected by our SIS because the course section numbers did not match what's on the students' schedules. So if I have to manually change the course section numbers, I will do it (on a weekly basis) for THIS semester. But I will be thinking long and hard before allowing cross listing for next semester. I know that Google Classroom (which is NOT a full LMS) gives teachers the ability to post to multiple course sections at once; hence I thought I should finally allow my teachers to do it in Canvas. I just never thought it would backfire on me.
HOWEVER, and this actually work to my advantage in the long run - and I might ask for your help with this if that's ok - our SIS is a homegrown SIS. We have a computer programmer in my department. Many of the features that were built into our SIS were done that way purposely to meet the needs of using Canvas which is the LMS we have been using for the past 10 years, and if I am correct, the only LMS that we have ever used.
My question going forward for you is that if I want my SIS admin (computer programmer on staff) to develop a way to allow uploads with cross listing course sections, what do I even need to ask for? He can do practically anything; but I need to know exactly what to ask for.
I actually reported this issue about a week ago (09/12) to Canvas Support and it was escalated to L2. I contacted Canvas Support on 09/16 asking if there was an update to the case since I hadn't heard anything back after 4 days. I was advised to contact my CSM and ask if the CSM could "poke" L2 and escalate the issue, which then I proceeded to do. However, instead of nudging L2 and requesting the case to be escalated, the CSM handed the case back to me, the Field Admin, which of course dropped it out of the L2 que. I had to call Canvas Support again yesterday and tell the rep what happened and request it to be escalated again to L2. Sigh.
I would hate to take away this permission from my teachers after wanting to give it to them for years. (My former principal a few years ago would not allow me to give this permission to teachers as he thought it would be too difficult for them, which is crazy.) Cross listing is very beneficial as I don't need to tell you.
If you think you would be able to help me navigate this and you would be willing to contact me directly via email, phone, or virtually meet, I would definitely take you up on that offer.