push notifications not working

[ElijahSmith3]

I've recently stopped receiving push notifications on my canvas app and when I went to check my notifications preferences through the web browser, there was no column for push notifications anymore. Any idea how to add this back?

Thanks

[ColtonSwapp]

Hello @ElijahSmith3 

I'm sorry you are having difficulties with your push notifications. 

I am not sure why the entire column for Push notifications would be missing... It might be possible that you need to login on the app and enable them in the notification preferences section. There is also a setting that can be found under your device settings for Notifications that you might need to enable. 

You could also check to see if an API access token is being added to your account for the Canvas mobile app in your account settings. 

Let us know what your find out on this! 

-Colton 

[ElijahSmith3]

Hello @ColtonSwapp, 

I'm sorry for not getting back to you sooner. I have checked both in-app and device setting notifications, and it shows that I have notifications enabled for both. I'm not sure if I need an API access token that has a relationship with push notifications or not. If that is a possibility, how do I add that? Still not sure how or why the entire for push notifications is gone or if there is a way to get that back. If you can help in away that would be great.

Thanks,

Elijah Smith