My student inputs the test ID and the screen goes from a grayscale to a white page like it is loading but the three squares, which show it's loading, does not appear. Then the screen is white. Nothing loads.  I've tried logging in through ClassLink t...

I have a student in the 5th grade who is not showing up in the masteryconnect roster. This student shows up in Clever.This student has had an account for 5 years.I need a way to access support and not broadcast private student data on a public forum....

I searched through the guides for Mastery Connect and I can find guides for the mobile app for parents and students, however I cannot find a guide for students for the web portal. This would be extremely beneficial for helping our teachers demonstrat...

Our teachers have tried out the student portal to allow students to see their results in various assessments. The portal is clunky, in that it requires students to look in two different tabs: one for the test questions and another for their answers. ...

I have linked a tracker to my course and a few students are not showing up on the tracker, but they are showing up in the course. I have tried to link a new tracker, but it still will not show some students on the tracker.Is there a way to manually a...

Can I retrieve an accidentally deleted assessment in Mastery Connect?

Hello, New to MasteryConnect and have tried looking for this answer.  We have teachers who want to use a Mastery  Connect assessment but not link it to the tracker.  We use Canvas as our LMS so we want to give it to the students through Canvas but no...

Our ELA teachers are having trouble printing item bank questions that have passages. I am unsure of how to fix it. When we try to print, it says the text in the image below. Please advise any help. 

I created assessments at the school I was teaching at last year and cannot access them because I was only allowing access to teachers at my school.  What do I need to do? 

I am creating an assessment that needs mor than the available a-e multiple choice options. My choices need to be more like A-I...is there a way to increase the number of multiple choice options per question?

I have created an ELA diagnostic test for my students and would like to print it out. However, I am receiving an error message when I click on the "print" button. Any pertinent answers or suggestions would be much appreciated.

How do I randomize question and/or answer order in Mastery Connect created assessment? All questions were authored by me, not chosen from Mastery Confect's item bank.

What should I do if my students can't take an assessment because their student numbers aren't working? 

How can I print student results with only one child per page? Sometimes there are multiple students printed on one sheet, and I have to cut them into strips to send home with graded papers. Is there a way to only print one student per page? Thanks!

We were able to change the standards last year in a cloned assessment to match our state.  Now it only gives the drop down menu and will not allow the standard to be deleted and our state standard added.  How can you do this?  Am I missing something?

My teachers have students on their tracker that were removed from their class. We looked up directions on deleting students, but when we hover over the student name we do not see an option to delete them, only to edit.Anyone know why this may be or a...

How do I removed students from my tracker from the past year?