Student logs in and inputs the test ID but no test loads

CharmayneHunt-N
Community Member

My student inputs the test ID and the screen goes from a grayscale to a white page like it is loading but the three squares, which show it's loading, does not appear. Then the screen is white. Nothing loads.  I've tried logging in through ClassLink to Mastery Connect and this happens. I've also tried logging in through student.masteryconnect.com and the same thing happens. How do I resolve it?

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