Celebrate Excellence in Education: Nominate Outstanding Educators by April 15!
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Options
- My Knowledge Base Contributions
- Subscribe
- Bookmark
- Subscribe to RSS Feed
Known Issues
Known Issues
This page provides visibility into the top issues Instructure is actively investigating, using technical language used by Engineering and Support teams. For additional assistance or help with workarounds, contact our Support team.
Use the filters to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.
If you are experiencing behavior described in a Completed known issue, please submit a ticket to Instructure Support using your institution's escalation process. This allows our Support team to adequately gauge the overall customer impact and prioritize appropriately.
Filter by Status:
Filter by Label:
Status: Open
Published: 03-05-2025
Engineers are currently investigating the issue.
Description
If a course is hard concluded a student in a group associated to that course can still send inbox messages to other members in the gro...
:
Canvas Groups
Canvas Inbox
Status: Open
Published: 02-20-2025
Engineers are currently investigating the issue.
Description
If a user sends a message to a group of users, and one of those receiving users deletes the message from their inbox, the user who sent...
:
Canvas Inbox
Status: Completed
Published: 01-24-2025
This behavior has been resolved and deployed to the production environment as of 1/29/25.
Description
In the compose message modal in the Inbox the users' names in the “To“ field do not wrap.
...
:
Canvas Inbox
Status: Open
Published: 01-21-2025
Engineers are currently investigating the issue.
Description
When adding an email link in the RCE, it adds the instance domain before the mailto portion of the email.
Expected Behavior
Instead i...
:
Canvas Inbox
Status: Completed
Published: 01-17-2025
This behavior has been resolved and deployed to the production environment as of 3/26/25.
Description
Enabling the Conversations auto response feature for a user is not currently sending out notif...
:
Canvas Inbox
Status: Completed
Published: 10-09-2024
This behavior has been resolved and deployed to the production environment as of 10/24/24.
Description
In the Canvas Student and Teacher apps, users are unable to play and view media sent to them ...
:
Canvas Inbox
Canvas Mobile Apps
Status: Completed
Published: 10-09-2024
This behavior has been resolved and deployed to the production environment as of 11/20/24.
Description
When a user has an auto-response message set up, only the first user to send them a message g...
:
Canvas Inbox
Status: Completed
Published: 06-20-2024
This behavior has been resolved and deployed to the production environment as of 7/3/24.
Description
When you archive a conversation and the other user replies, the conversation is not restored to...
:
Canvas Inbox
Community Help
View our top guides and resources:
Find My Canvas URL Help Logging into Canvas Generate a Pairing Code Canvas Browser and Computer Requirements Change Canvas Notification Settings Submit a Peer Review AssignmentTo participate in the Instructure Community, you need to sign up or log in:
Sign In