This behavior has been resolved and deployed to the production environment as of 11/20/24.
Description
When a user has an auto-response message set up, only the first user to send them a message gets the auto response. Subsequent users who send a message will not receive anything in response.
Expected Behavior
Anyone who sends a message to the user with an auto-response during the timeframe selected should receive an auto-response message.
Workaround
No workaround exists at this time.
Steps to Reproduce
Prerequisite: Have auto-responses enabled on the account, have a teacher enrolled in a published course and 2 students enrolled in the same course.
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As a teacher, set up an auto response that is current and active
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As a student, go to the inbox and send the teacher a message.
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Note that after a few minutes an auto-response is received.
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As a second student, go to the inbox and send a message to the same teacher.
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Note that no response was received.
Additional Info
VICE-4724
Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
