[OPEN] iOS Teacher/Student | media attachments don't appear to IOS users in the Inbox

Canvas

This behavior has been resolved and deployed to the production environment as of 10/24/24.

Description

In the Canvas Student and Teacher apps, users are unable to play and view media sent to them through the Inbox, the media does not appear to them.

Expected Behavior

Users should be able to play and view media sent them via the Inbox in a Canvas app.

Workaround

No workaround exists at this time.

Steps to Reproduce

Prerequisites: Have an active course with at least one Teacher and student.

  1. In a course as a Teacher, navigate to the inbox

  2. Create a new message

  3. Select the course and select the students as a recipient

  4. Attach a video file or record the message from your desktop directly.

  5. Send the message with the media attached to the students

  6. Go back to the message in the teacher app, notice the added media does not appear in the sent message.

Student part:

  1. As the Student, log into the Canvas Student app

  2. Go to Inbox

  3. Open the recent received message.

  4. Notice that the media does not appear.

Additional Info

MBL-17959

Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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