Problem statement: In a current campaign, it became a problem when I realized that the Custom User Group I made is both for users in Custom Group A (Primary Student user role) and Group B (In a specif...

Problem statement: In a current campaign, it became a problem when I realized that the Custom User Group I made is both for users in Custom Group A (Primary Student user role) and Group B (In a specif...

Problem statement: A limitation we ran into within the subaccount features, is that it does not support the use of custom user groups (CUG's). We have quite a few use cases where we would like to assi...

Problem statement: When I try to send messages to Instructors, invariable TAs get included in that list. I have asked and it seems that this is because the TA role is based on the Teacher role. There ...

Problem statement: When creating a Custom User Group, you can exclude Roles, but not other, already existing, custom user groups or the user list from concluded campaigns. Use case: wanting to relau...

Problem statement: We are seeing more use cases for custom user groups in Impact, but when it comes to making changes to the list, an admin would have upload an updated list of a current custom user g...

Problem statement: Currently there is not an easy way to set targets to be only "new" users who have not logged in. Workarounds include custom user groups of folks who haven't signed in in >60 days, b...

Problem statement: We would like to be able to use activity triggers for a campaign. For example, if a student has missed two or more due dates they would be added to the campaign automatically. This ...