Password reset for free student account

[KarenBarlow]

My student has forgotten her password and has clicked on the "forgot password" 3 different times with no response in days.  How do they reset their password? This is going to be a huge issue with over 270 students - as this won't be the only one!   We just have the free account- so there is no admin.

[AshleyAnderson3]

I also am having this issue! They can access the course in a web browser but when they try to log in the app, it says invalid and they are not receiving the email to reset the password. Please help! 

[vcarmer · Accepted solution]

Two steps I always take each year:

1.  If students have issues and they ahve a google email through the school, I have them click the G under the login so they never have to worry about this issue.

2.  Un the Account info there is a QR code that is unique for each student.  I will have them download the app on their phone and then use this code to have their Canvas available to them on their phone.  Keep in mind that they can not look for their school.  They need to search for Free Canvas Accounts with the app.

Hope this helps.

[KevinMeredith]

If you have private messaging enabled in the community, I can help reset this password for them once you share their information. For the sake of anonymity, I if you could send that over to me directly, I can take care of it. Click on your avatar in the top right, the my settings to see the menu listed below. 

[WendyMackay]

Hi Kevin,

I am also having the same problem with two students who are having password problems. Is there anyway that you can help me with getting these students reconnected to their CANVAS account?

[KevinMeredith]

Hi @WendyMackay I can help. Send them my way. 

[CrystalChesanek]

I have a student with this issue too but I don't see any screen on mine that looks like what you shared above so I don't know how to help her.  

[KevinMeredith]

This screen is here in the community @CrystalChesanek, so I'd prefer if you toggled those settings for anonymity. Thanks. Let me know if you still need help and I can get you going. 

[VSWatkins]

We have had this problem also with faculty (part-time) who have forgotten their password. It's a big problem. Thanks, Vanessa

[KevinMeredith]

Let me know if you need help with getting any users logged in @VSWatkins . Thanks!

[JeffCampbell]

While a bit late, this came across my feed. There is something else to consider that has not been mentioned. Many institutions will set up a unique URL for their users to sign in through. If, for example, my students do a Google search, it will take them to a generic URL to sign into Canvas for Canvas Free users. It will deny their username and password because they did not go through the student portal link set up for our district. If they try to use the Forget Password link, since they are on the wrong portal to sign in, it would not recognize their email and likely would not send them a reset link.

Something else that could be related to the issue your students are having, and that some others have mentioned having too.