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Student unable to reset password

Sejones1
Community Member

I'm using Free-for-Teacher Canvas as an instructor, and one of my students is unable to reset her password and log in. The email triggered by the "forgot password" request never arrives in her inbox. (She checked spam). 

I actually deleted her from the class and re-added her. That triggered an invitation to join the class email which DID arrive in her inbox. But she still can't reset her password to access the class. 

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