impossible to create a canvas account and be an observer
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i have been in IT for 40 years so not exactly a computer nubbie.
there seems to be at least 2 ways thru the portal to make an account. i tried both. both either say i have an invalid pairing code, which i dont, its current, the other web form just gives an ambiguous "there is a problem, try later" 😕 there is NO help available it seems unless you are an educator.
so as a parent, i expect the school to actually teach my child so that i dont have to micromanage it, i have a day job, but if i am forced to, then whatever platform we need to use, it cant be hours of struggle to go around in circles to get an account setup. i have seen canvas on another device and its very complicated to just maintain kids work load.
not impressed.
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Hello @paulfisher44 ,
I would always double check with the school's canvas admin to make sure that the observer code is actually current. After they're generated, they only last for so much time, for obvious security reasons. This precaution ensures that only authorized people (like yourself) can access your child's information.
Another possible solution to consider is to have your child log into their canvas account, and on the global navigation bar on the left-hand side of the screen, click Account > Settings then on the right-hand side of the screen under Ways to Contact you should see a pair with observer button. Upon clicking that, a new code will be generated for you and you will input that code into the sign-up menu, or in the Canvas Parent app. If you are not seeing this button, then the administrator of your child's school's Canvas instance disabled that functionality, but I don't see that too often as most schools support it in my perspective.
If the issue persists, please notify the I.T. department. It's likely they can even get an account set-up for you, and have it automatically linked to your child for you before you log in for the first time. However really, it all depends on how they have things set-up.
I hope this helps, too!
Noah
