Home page - left click menus & student view not working?

[eileen_m_field]

Hello lovely Canvas Comrades!
Bizarrely the left click menus in modules on my home page have disappeared. (Those three dots on the end of each item in a module?) and at the same time the Student View button keeps defaulting to a "Whoops no page here" ?

Any suggestions? Have I inadvertently turned something off?
Eileen x

[Chris_Hofer · Accepted solution]

Hello there, @eileen_m_field ...

That certainly seems like unexpected behavior in Canvas.  Have you tried:

• making sure that you are using an up-to-date browser?  Google Chrome and Mozilla Firefox are good choices.
  • What are the browser and computer requirements for Instructure products? (this Guide also can tell you if your browser is compatible with Canvas)
  • Google Chrome Web Browser
  • Download Firefox Browser — Fast, Private & Free — from Mozilla
• clearing your browser's history/cache files.  Once you do that, exit out of your browser completely, re-start your browser, and then log back in to Canvas to see if anything has changed.
  • How do I clear my browser cache on a Mac?
  • How do I clear my browser cache on a PC?

Beyond those suggestions, you may need to reach out to Canvas Support to report this as an issue.  You'll get a ticket created, and then you'll be updated if and when the issue has been resolved.  How do I contact Canvas Support?

Please come back to this topic to provide an update once you've found a solution so that we know this has been resolved.  Thanks much!

[Chris_Hofer · Accepted solution]

Hello there, @eileen_m_field ...

That certainly seems like unexpected behavior in Canvas.  Have you tried:

• making sure that you are using an up-to-date browser?  Google Chrome and Mozilla Firefox are good choices.
  • What are the browser and computer requirements for Instructure products? (this Guide also can tell you if your browser is compatible with Canvas)
  • Google Chrome Web Browser
  • Download Firefox Browser — Fast, Private & Free — from Mozilla
• clearing your browser's history/cache files.  Once you do that, exit out of your browser completely, re-start your browser, and then log back in to Canvas to see if anything has changed.
  • How do I clear my browser cache on a Mac?
  • How do I clear my browser cache on a PC?

Beyond those suggestions, you may need to reach out to Canvas Support to report this as an issue.  You'll get a ticket created, and then you'll be updated if and when the issue has been resolved.  How do I contact Canvas Support?

Please come back to this topic to provide an update once you've found a solution so that we know this has been resolved.  Thanks much!

[eileen_m_field · Accepted solution]

Thanks Chris ... I'd tried all of that and still the student button just won't work and left click on Home page .. doesn't work. It's really weird. I've reached out to the lovely Support Team and hope they'll spot something. Thank you for your help.
Eileen x

[Chris_Hofer]

Thanks for letting us know that you've reached out to Canvas Support, @eileen_m_field.  If and when you find a solution to this, please come back to this thread to provide us with an update.  Would be curious to know what the cause of this might be...as I've seen similar postings lately.  Good luck!