Canvas NOT sorting Discussions by Most Recent Activity

[chris_barker]

My Discussions are not pinned, but they are not sorting by most recent activity.  Earlier, closed discussions are staying at the top of the list of discussion, while the current active discussion remains buried at sixth on the list.  Last semester they worked correctly.  This new behavior applies to all of my classes.  How can I jog Canvas into treating them properly?

[ethan-franks]

Hello @chris_barker! 

Thank you for reaching out! We are sorry to hear that your discussions are not ordering by the most recent activity. You are correct that when you do not pin discussion it should order by most recent activity. We decided to look into your course, MATH 4 Differential Equations, but we did not see the behavior that you are reporting. We did see the discussions ordering by the most recent activity. S

Subsequently, we would recommend that you try clearing your cache and cookies. Here are instructions if you are not familiar. 

1. On the top right corner of the page in Google Chrome, click more options. “⋮”, then click on "settings".

2. In the search bar, type in "clear".

3. Click on the "Clear Browsing Data", then click on the blue button that reads "Clear Data".

Then log back into Canvas and try again.

Hopefully, that will solve your issue, but let us know if you need anything else. 

[chris_barker]

Unfortunately following the given instructions didn't help.  I also tried a different browser, Safari, on my MacBook, and the results were identical to Chrome.  My course, MATH 4 Differential Equations' discussions are still in the order:

Week 3

Week 2

Week 1

Week 7

Week 6

Week 5

However, Week 6 should be the most recently active discussion.  Weeks 1 through 5 have already been closed, and Week 7 is not yet open.

Thanks for trying, though.

[cassidy_reed · Accepted solution]

Hello Chris,

Thank you for providing us with that information. When we go into your Math 4 class while logged in as you we are seeing a different order. I will include a screenshot here but is does appear to be showing in chronological order. When the ones at the bottom that begin opening in may become active, then you should see those move as well. 

Thank you,

Cassidy R.
L1 Canvas Support
support@instructure.com

[chris_barker]

Thanks, Cassidy.  Yes, the behavior seemed to resolve a day or two after my last posting.  I didn't change anything further, so have no idea why it started working correctly again.