504 Gateway Time-out when accessing users with large enrollments

[myerdon01]

This week I am noticing intermittent 504 Gateway Time-outs when accessing users with large enrollments. I have submitted a support ticket and their suggestion is to delete enrollments for large volume users or:

One option would be to create another account for those users once they reach a certain number of enrollments. to be created during the next semester.

Otherwise, I don't believe we would have another way of being able to prevent that delay/504 error from occurring while accessing those students or teachers, due to the volume of information being requested on the user page. 

Neither of these is an option for us since the users are faculty and their classes/enrollments are part of our academic records, and our users are created by our SIS using unique SIS IDs for each user.

Anyone else having the same issue? If so, what is your work-around? Right now I am waiting to hear more back from support and just reloading the page until it loads (it usually does, but very inconvenient). Any input is greatly appreciated.

 

[weems]

We are also experiencing this issue at our university with our course designers since they are in hundreds of courses. Our workaround when we need to find information about them (usually integration_id for SIS uploads) is to use an api call.

[myerdon01]

It was also suggested that we use Firefox because it has a longer timeout period.

[weems]

Unfortunately, using a different browser doesn't help in our case. We think it's a server-side issue and not related to the end-user's connection/browser.

[cadams4]

We have also been experiencing this issue and it is incredibly frustrating. Support advised us to delete the enrollments which in most cases is not something we can do. When I receive the 504 message, I’ll check on multiple browsers and get the same 504 page. It does seem to be impacted by timing, meaning sometimes I’ll try to pull up the same user account a few hours later and it works. If there is an enrollment limit for Canvas to work as expected I would like to know what the number is so we can set up our processes accordingly.