Hello again @ChanteelLouw ,
It looks like we haven't heard back from you about this situation for a few months. I hope this means this situation has been resolved. If this has not been resolved with a mobile app update or another type of option such as uninstalling/reinstalling the app, using a mobile browser to access the file, or updating your mobile device, please reply to this message to reopen this post so we can continue to help you with this situation! In the mean time, I will be marking this as solved in the community.
We are happy to continuing helping you if needed!
