One of my faculty members is getting all of the app notifications twice and wondered if anyone else was noticing this. I checked her notification settings and didn't see anything I thought was out of the ordinary. Suggestion appreciated!
Does the faculty member have two users? I notice that sometimes I get weird behavior caused by multiple users. Besides that, I'd try all the following:
Sign out of the app, and sign back in
Delete the users from the app and sign back in
Reinstall the app
Turn off notifications at the device level (in the settings) for a few minutes and then turn them back on
Turn off all notifications in Canvas under "Push Notifications: For all devices" wait a few minutes and turn them back on
I'm having the same issue and it's getting really annoying. This has been happening for over a year. Deleting and reinstalling the app does nothing. Deleting all accounts and signing in again does nothing. Turning off notifications and turning them back on does nothing. When are we going to get an actual solution to a four year old problem?!
Does the faculty member have two users? I notice that sometimes I get weird behavior caused by multiple users. Besides that, I'd try all the following:
Sign out of the app, and sign back in
Delete the users from the app and sign back in
Reinstall the app
Turn off notifications at the device level (in the settings) for a few minutes and then turn them back on
Turn off all notifications in Canvas under "Push Notifications: For all devices" wait a few minutes and turn them back on
Hey, sorry this happened! The fix was rolling out yesterday, and may bleed into today if it wasn't completed yesterday. No app update needed, it was a fix that was pushed server side. Let us know if you continue to see this issue after today!
Um, 4 copies of each notification here. "Delete and reinstall the app" seems like a poor solution, especially if it's going to happen again. Notifications are important to me but I'd rather not swipe four times and be confused about whether I'm missing something in the process.
I can't delete and reinstall the app because I don't use the app. I receive between 2 and 20 copies of notifications for everything from grade changes to Zoom recordings being posted. Turning off the notifications isn't an option because I'm the Administrative Coordinator for my program and I have to keep track of the notifications so that when students come back and say "I didn't know", I can point to exactly when the notification when out. These notifications will hit both my Canvas inbox and my Outlook inbox, so it's double work deleting double notifications.
We are also seeing the multiple messages being transferred to Outlook. One faculty member just sent me a screenshot from Canvas Communication itself showing she has 5 copies of the same message inside of Canvas as well.
I'm having the same issue and it's getting really annoying. This has been happening for over a year. Deleting and reinstalling the app does nothing. Deleting all accounts and signing in again does nothing. Turning off notifications and turning them back on does nothing. When are we going to get an actual solution to a four year old problem?!
For a while, I got two notifications for each item, but recently, it has become three. I'm trying the above-suggested fixes, but I have not had luck yet.
It’s 2024 and this issue is still happening! It works to delete and reinstall the app for a bit but then it starts happening again, I have to every few months.
