Canvas mobile

[JuanPolania]

• I am having trouble viewing the special characters on a canvas presentation posted by a professor. I am able to see the characters on a desktop but am unable to see it on mobile. 
  the special characters show as a empty box and out of sink with the rest of the presentation. 

[ColtonSwapp]

Hello @JuanPolania 

Thanks for posting this in the Canvas Community! 

I am sorry you are having trouble viewing special characters on a presentation your instructor shared. That is odd you can view them on a desktop, but not on the mobile app. 

• Does Resetting the Cache on Next Launch make any difference?
• Are you able to view the special characters on the presentation if you open them in your mobile browser? 
• Do you know if you have enabled the option for Allow Cross-Website Tracking in your application settings? Sometimes enabling this can refresh course files shared with you in Canvas. 
• Do you know what type of file it is that the instructor shared? 

-Colton