Custom (CSS/JS) form needed

[shughes2]

Dear Catalog community;

We had an Enrollment Certificate we were using for our Catalog enrollments.  The software update on 12/21/2019 over-wrote it and it is now lost.

I need to hire someone to re-write this Enrollment Certificate for us please.

Sincerely,

Scott

[jsowalsk]

Hi Scott,

Have you checked your beta environment to see if the code is there? Have you checked with Canvas support?

Jessica

[shughes2]

Jessica;

I have and we've contacted Canvas for help but they can't help us and there

response is below. It wasn't in our Beta instance which is another issue.

Unfortunately, when a refresh occurs it copies your production instance to

beta and replaces all of the data in the beta instance with that from

production. An option would be to explore the developers group within the

Canvas Community however, the custom HTML/CSS isn't something that we can

support.

All custom coding whether its applied to through the theme editor of your

catalog instance or applied as a custom certificate has to be maintained by

your team.

Scott

On Wed, Jan 8, 2020 at 11:24 AM jsowalsk@umd.edu <instructure@jiveon.com>

[jsowalsk]

Gotcha. If you could send us a design of what the certificate looked like then some people in this group can try to help to provide code.

[shughes2]

I'm still digging but this is the info I have so far.

You are at the correct place for viewing the certificate.  I gave it another try and it is working for me.   Attached is a certificate and how it should look.

Click on “Analytics” and then choose “Completions”.  Select any student that shows the word “Certificate” off to the right.  It did take a little while for it to load. 

If you want to go to the listing, choose any course.  Here is one for you SCRPT-N004-Introduction to Scripture and the Gospel Message (1 CEU).  When the course is opened, you will see the two words below, 

Details    Certificate

Click on Certificate.  Open the 3^rd certificate template Custom HTML/CSS.  This is the one that is coded. 

To summarize the issues, it appears that some of our Catalog customizations have become corrupted. I am preparing a help request to our CSM and want to make sure I understand completely. I do see where the logos are missing, but cannot get any of the Certificates to open, either in the course listings or Analytics/Completions. Can you walk me through?

Scott – Are there any changes occurring for CATALOG/CANVAS.  Any new release notes to share.  I recently had to report an issue to CANVAS/CATALOG and they are reviewing – see below.

Students are asking why the continuing education course certificate no longer includes a border.  I checked the course listings and the certificate is definitely missing the border.  The customized certificate has been in place since 2016 and we never had an issue.  The Custom HTML/CSS  was programed for the certificate and it has not been changed as far as I know of. 

I also see that the CDU logo (top left side) is missing from the CATALOG registration page and the ADMIN page https://cdu.catalog.instructure.com

[jsowalsk]

Maybe would it help to scan that border in and host the image somewhere and then hand code the inside with text and then just point to that image? Just a thought.

[shughes2]

Jessica;

Thanks for the info but we do not possess that talent on staff.  Do you know of anyone who could help us?

Thanks

Scott

[jsowalsk]

Unfortunately, I do not. Maybe someone from this group can help.