Accessing Kaltura videos
If you are experiencing difficulties accessing Kaltura videos or other third-party media tools, try the following steps for resolving the issue.
Clear Cache and Cookies
Begin by clearing your browser's cache and cookies. Follow the steps below depending on which browser and operating system you use.
Use Incognito/Private Browser
If clearing your cache and cookies doesn't resolve the problem, something in your browser may be blocking your access to your media application. To verify this, try using Chrome’s incognito or Firefox Private mode.
Disable Cross-Site Tracking
You can try disabling Cross-Site Tracking.
Disable Extensions
You can try disabling extensions and try to access your videos again. Some extensions such as ad-blocking extensions may be blocking videos as well.
Try New Browser
If you cannot access media using an incognito or private browser, try using a different browser. Canvas generally recommends using Chrome or Firefox.
View Kaltura Status Page
If you are still having trouble with accessing Kaltura, check Kaltura’s status page.
You can also view Kaltura’s guides.
Get Further Assistance
If you are still having trouble with your media, contact your institution’s IT department for assistance.
Other Media Tools
For assistance on other media tools you may need to reach out to your instructor or institution for further help.
For help with Kaltura videos, you can refer to the Kaltura Knowledge Center article on Kaltura Video Integration for Canvas.
