SIS Import for new year errors - Expected response time after case has been lodged?

[dhumphreys]

Hi

Just wondering about the response time for a SIS escalated issue. Canvas has pulled our 2025 data from the SIS; however, there are a number of issues regarding the course creation that impacts on our capacity to make these courses live for either students and staff. I logged a case on Tuesday morning and made contact with the CSM via email; however, I am yet to receive a reply. Just wondering if there is a better way to make contact with the relevant support people and the expected turn around time for support in a case where the Canvas import is currently not usable.

Kind regards

Darryl