Students Unable to Submit Multiple Attempts

[RebeccaMoulder]

Since the release of the the "Build on last attempt" option, there have been many reports of students being unable to submit multiple attempts for New Quizzes when multiple or unlimited attempts are enabled. Students can usually submit 2 or 3 attempts without issue, but when they go to start an additional attempt, they get a message saying they have already used their 1 attempt or they don't have the option to begin a new attempt. It seemed like a browser caching issue at first, but changing browsers/cache clearing doesn't resolve the problem. Occasionally, the issue can be fixed by manually giving a student an additional attempt through Moderate, even if unlimited attempts are already enabled. 

This has been affecting multiple quizzes and different courses. Is anyone else experiencing this issue at their school?

[ldavenport4015]

Hello Rebecca,

We have experienced this issue with multiple attempts when choosing the "Build on last attempt" setting is enabled. It was recommended to us by Instructure Support that we not use that setting in conjunction with allow backtracking. However, our testing seems to show that we still have an issue with only the "Build on last attempt" used w/o the allow backtracking.

Have you submitted a support ticket for your instance? It may be good for Instructure to have multiple examples. 

From support: 

"Thank you for your response. We are aware of the issue with the New Quizzes, and our engineering team is currently working on a resolution for it. 

Currently, as a workaround, could you please disable the "Build on Last Attempt" OR "One questions at a time. Allow backtracking" in the future Quizzes?