This behavior has been resolved and deployed to the production environment as of 10/21/24.
Description
When a video is recorded in portrait or landscape using the phone camera and uploaded to Studio, the video appears stretched. The same can be seen when uploading the video directly in RCE using media upload.
Expected Behavior
The videos should hold the correct framing.
Workaround
No workaround exists at this time.
Steps to Reproduce
Prerequisite: Studio enabled in your instance and a Canvas course.
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Make a portrait video recording using your phone.
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Upload the recording under Studio/page using desktop.
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Notice that video is distorted and video quality has declined.
Additional Info
ARC-10124
Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
