[OPEN][iOS] Student | Users logged in on root account in a Consortia are unable to see Studio videos embedded via the RCE

Canvas

Engineers are currently investigating the issue.

Description

  • Users who are logged in under the root account in a Consortia environment are unable to see Studio videos that are embedded via the Rich Content Editor

Expected Behavior

  • Users logged in at the root account in a consortia should be able to see Studio videos embedded via the RCE

Workaround

No workaround exists at this time.

Steps to Reproduce

  1. Create a Canvas course in a Consortia with at least one student & publish the course

  2. Create a Studio video within the instance by clicking Studio on the global navigation and:

    1. Clicking “Create”

    2. Click “Studio Capture”

    3. Click “Start Recording”

    4. Click “Finish” to end recording

  3. Return to your course page

  4. Click on Pages and click to add a page

  5. Click the plug-in icon in the RCE and select “Studio”

  6. Select the video recorded in Step 2 and then select “Embed Media”

  7. Click Save and Publish for the page

  8. Log in as the student on the mobile app in the root Instance (apac-consortia)

  9. Navigate to the course and see that the embedded Studio media does not appear

Additional Info

MBL-18553

Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

Labels (1)
Labels:
Tags (1)