Problem statement: Our students are fairly active with providing feedback via voting and comments when they are targeted for a message campaign. We provide a post-campaign report to our campaign reque...

Problem statement: In the Support Center -> Insights -> Article Health -> Table view, the Rating only displays the article proportion of upvotes, not downvotes. Articles with only downvotes are displa...

Problem statement: When a user submits feedback on a support center article or a message in the LMS, their feedback is likely to go unnoticed unless the institution's Impact admins actively search for...