The Instructure Product Team is working on implementing a better solution to collect your feedback. Read Shiren's blog for more information.
In the Support Center -> Insights -> Article Health -> Table view, the Rating only displays the article proportion of upvotes, not downvotes. Articles with only downvotes are displayed with 0%, which is the same as articles without any votes. Consequently, we are unable to distinguish between articles with no votes and those with only downvotes, leading to a situation where the rating for articles is effectively negative, but the insights function does not show this negative value. This lack of visibility makes it challenging to assess the actual performance of the articles.
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