Problem statement: Currently we're just using the mailto link so when the user clicks it, their local email app just prefills the To field to our email address. It would be great if instead of that, t...

Problem statement: We are unable to delete out-of-the-box (OOTB) categories or articles, only hide them. This limitation has led to a cluttered and unmanageable state in "Manage Articles" and "Arrange...

Problem statement: In some of our support articles, we want to make the end-user aware of a range of support articles within a specific Support Category. At the moment, this is not possible. For simpl...

Problem statement: Problem 1. When editing an article or message, we more often than not have to turn the Rich Edit Mode On. This is a counterintuitive extra step.     Problem 2. The Impact Rich Conte...

Problem statement: It is currently not possible to link to an Impact support article or category from outside Impact. We would like to directly refer our end-users to Impact articles when they ask us ...

Problem statement: At the moment, new out-of-the-box (OOTB) support articles are added to the Support Center with the state "published". However, we do not use all Canvas features and would like to pe...

Problem statement: I spend a lot of time copying message content and pasting into new messages. A lot of the formatting that gets copied comes over...especially when copying/pasting messages from prev...

Problem statement: I spend a lot of time doing needless clicking etc. I need to easily copy support articles and messages in Impact. Proposed solution: Please please provide the ability to copy artic...

Problem statement: Because we are unable to edit Canvas Guides Out of the Box Support Articles, we have to manually recreate articles with nearly identical content. In two situations we currently manu...