logging into canvas account on laptop

[NayanaFernandes]

i’ve been trying to log into my canvas account in my laptop but for some reason my password won’t work. i’ve tried to reset my password but i haven’t received the email at all. I’m logged into the app on my phone so i know the email is correct. 

[jmerlenbach1 · Accepted solution]

Hi @NayanaFernandes ,

If you are still having that issue, you may want to clear the cookies/cache from your browser, try an incognito browser window, or a different browser. You may also need to reach out to your institutions IT department to help with troubleshooting login information, if they are the ones managing it.

[jmerlenbach1 · Accepted solution]

Hi @NayanaFernandes ,

If you are still having that issue, you may want to clear the cookies/cache from your browser, try an incognito browser window, or a different browser. You may also need to reach out to your institutions IT department to help with troubleshooting login information, if they are the ones managing it.

[KristinL · Accepted solution]

Hi @NayanaFernandes - 

Here are some helpful resources about browsers as well:

What are the browser and computer requirements for Instructure products?

How do I clear my browser cache on a Mac? 

How do I clear my browser cache on a PC?