canvas not supported

[MichalParsser]

Hello,

It seems that my canvas is stating that my chrome is not up to date. 

I have checked on settings if chrome has an update but it does not. 

What can I do from here?

Please advise at your earliest convenience. 

Thank you. 

Michal Parsser

[kmallen]

Hi @MichalParsser,

Can you post a screenshot of the error that you are seeing? That may help others better assist you.

[MichalParsser]

Hi, is there any update?

[Chris_Hofer]

@MichalParsser ...

Have you tried going to this page?  What are the browser and computer requirements for Instructure products?  There is a built-in browser check on this page that will let you know if your web browser is compatible with Canvas.  Also, have you tried things like clearing your browser history/cache files?  After you do this, close the browser completely, re-start the browser, and log back in to Canvas to see if you still get that message on your screen.

• How do I clear my browser cache on a Mac?
• How do I clear my browser cache on a PC?

You might also try downloading Mozilla Firefox (another browser that typically works well with Canvas) to see if you have better results.

Beyond that, I would suggest you reach out directly to Canvas Support...as they may have some additional suggestions and/or troubleshooting steps to try.

• How do I get help with Canvas as an instructor?
• How do I get help with Canvas as a student?

Please keep us posted here in the Community if you were able to get this resolved...thanks!

[MichalParsser]

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