Will not save media! Student canvas

[EllaHirschfield]

Hi! I am a student recording final exams online. I have spent hours recording on Canvas' media recorder. After I record, I am stuck at the save or restart screen. My wifi is working, my connection is good, and everything should be working... but it will not save! I have restarted many times to no avail. My teacher is requiring that we use canvas to record for ease of grading (which I understand) but I can't seem to make it work.

[jbarr]

What device are you working with? Also, are you using the app or the browser?

[nathanboettcher]

Hello,

I'm sorry you're having trouble with that, that would be frustrating. I have only ever seen this happen in one of two scenarios:

1. The upload connection was too slow
2. Apple Safari is being used

After you record the video, you can right-click and select to save the video. Then, using a different network connection (ideally a wired one), you can try uploading again. You could also try in a different browser, clearing your cache and restarting your device.

If all else fails, you might consider uploading your video to Box, Drive or some other service with a note to your teacher about your tech woes.

I hope this helps, and best of luck to you in your classes!