Video Processing Time and Frequent Failure

[ablack9]

I teach an online course where I often have to share information through videos. I use the Canvas function to record media.

Almost every time, with few exceptions, I record a short, no-frills two or three minute video and for up to an hour, I get a blank, gray box that I cannot navigate away from or I will be told that the video will not process.

Thirty minutes ago, I recorded a three minute video that still has the same screen: I am waiting for it move to a "processing" stage and nothing is happening. Usually when it takes this long, it means that the video is lost permanently: I have no way of accessing it. 

My wireless internet is working fine, and I have no problems when I use similar technology.

My solution, which is not optimal, is to use a video recording software and upload it to Canvas. Shouldn't this be more functional?  When I've mentioned this on Twitter, others have responded that they are having the same problem. Is this being addressed?

 https://community.canvaslms.com/t5/Canvas-Question-Forum/Fudge-Points-and-Incomplete-Grades/m-p/1816...

[ablack9]

It is now three hours later and the video is apparently gone forever. I hope the support realizes how frustrating and discouraging this is.

[greydon]

Hello @ablack9 

Thank you for contacting the Instructure Community. We're sorry to hear you've been experiencing issues with video processing times. Thank you for explaining the issue and providing a screenshot. That is certainly abnormal behavior - especially for a video only a couple of minutes long. It is likely your internet browser and we recommend clearing the cache and cookies or trying another browser.

In Chrome
On your computer, open Chrome.
At the top right, click the three dots
Click settings
On the left, choose Privacy and Security
Then, clear browsing data
At the top, choose a time range. To delete everything, select All time. I suggest at least 4 weeks
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.

If that doesn't work, can you try another browser or even device? Presuming that your network connection and speed isn't the issue, this should likely resolve it. If it does not, can you provide some more specifics as to the device and browser you are using? Also you can check your course storage space by clicking on the files tab and scrolling to the bottom. Similarly, you can check your user space by clicking account - files - scrolling to bottom. Are either of these near capacity? 

[rmuthiah]

I will try this solution, but it isn't a permanent fix. It seems like I will need to do this every time a video fails. Is there a way to avoid the video failing in the first place? It seems arduous to have to clear history before trying to record everytime in Canvas.