Unable to add account admin

[JenniferPorter]

I am the account administrator and am trying to add additional admins to our subaccounts. I've already created additional admin roles based on the directions found here successfully, but once I go to the Admin tab under settings, the additional roles are not available to add as an admin. The only possible admin roles to assign are the original/default roles. 

I've previously been able to add one of the roles to a user, but am unable to duplicate this or edit that admin user. 

What am I missing or do I need to do to assign limited admin rights to specific users on the subaccount level?

[NoahBoswell · Accepted solution]

Hey @JenniferPorter ,

Thank you for posting on the Instructure Community!

Ive experienced this same exact issue in the past, and I found what the issue was at least for my account. Do you by chance have the setting ‘Allow user to submit on student behalf’ enabled for the admin role? I’ve noticed that for some reason if that’s enabled, I’m unable to add users to that role even though I’m the root account admin.

Once I toggled that off, the role became available again in the drop down menu. I have no idea why it works that way, though.

Hope this helps in some way!

- Noah

[JenniferPorter]

Hey @NoahBoswell - 

This was it, thank you! I did have that rule allowed and as soon as I disabled "submit on student's behalf" I was able to add the admin type at both the root and sub account levels. 

Thank you!

Jennifer

[Sandie]

@JenniferPorter

Did you set up the account role at root account or sub account level? If you set it up at the top level it should be available in all sub-accounts under it. However, if it's set up in a sub account then you will only see it in that sub account. Hope this helps.

[JenniferPorter]

@Sandie - I have the role configured at the root account so it's available for use across sub accounts. Noah's suggestion fixed the access though.

Thanks for the insights!

[NoahBoswell]

Glad you got it working!!